FAQ

Practical answers, not sales pitches.

The questions teams actually ask before signing up — answered with what the product really does today, not what we wish it did.

About Apollo

What is Apollo?

Apollo is a SaaS platform for property media operations. It keeps clients, orders, pricing, production, storage and client communication organised in one place — built for teams who shoot, edit and deliver property media at scale.

Who is Apollo for?

Property media businesses — solo operators, growing teams and providers. The product is designed around the way property media work flows from enquiry through to delivery.

Is Apollo a marketplace?

No. Apollo is a SaaS utility platform, not a marketplace. We don't list jobs, set rates, or take a cut of your work. Your clients are your clients.

Is Apollo UK-based?

Yes. Apollo is built in the UK for property media teams operating in the UK. The product uses UK English throughout.

Using the product

Can I manage clients and orders in Apollo?

Yes. You can manage agencies, branches and direct clients alongside contacts, then capture and run orders from booking through to delivery.

Can I manage uploads, storage and downloads?

Yes. Field staff and editors can upload directly to the order, deliverables surface where they're needed, and Team-tier workspaces include a storage allowance with a usage view.

Does Apollo support teams?

Yes. The Team tier includes a staff directory, role-based access, connections, reports and storage allowance. Solo workspaces stay focused on the smaller surface area an individual operator needs.

Can I control staff permissions?

Yes. Apollo uses role-based access — Owner, Admin, Staff, Editor and Collaborator scopes — and access is enforced server-side, not just hidden in the UI.

Can clients access anything?

There's a client portal direction in the product covering orders, deliverables, invoices and order discussion threads — designed to give clients a clear view of their work without becoming a full chat product.

Is pricing configurable?

Yes. Apollo supports itemised pricing, surcharges and combination rules at the workspace level, with per-client and per-branch overrides where you need them.

Getting started

How do I get started?

Create an Apollo workspace from the Get started link in the header. The signup flow creates a real account, real tenant and Owner membership — paid billing isn't part of that step.

Do I need to install anything?

No. Apollo runs in the browser. Signing in via Google or email and password gets you straight into the workspace.

Can I talk to someone before signing up?

Yes — use the Contact page to get in touch. We're happy to chat through whether Apollo fits the way your team works before you create a workspace.

Still have a question?

Get in touch — we'd rather hear it directly.

If something isn't covered here, we'd genuinely like to know. It usually means we should explain it better — or build it.