ApolloUi

Apollo Disclaimer

Last updated: 3 July 2026

This Disclaimer explains important limits on what APOLLOUI LTD (Apollo, we, us, our) provides when you use the Apollo platform, website, and related services.

It is intended to be read together with our Terms and Conditions (Terms). The Terms remain the legally binding contract between you and Apollo. This Disclaimer supplements the Terms and does not replace them.

Related documents:

1. About this Disclaimer

1.1 This Disclaimer applies to:

  • the Apollo website and marketing pages;
  • early-access, beta, preview, or invitation-only access to Apollo;
  • authenticated tenant workspace use;
  • the client portal made available by tenants to their clients; and
  • information we publish about Apollo’s features, pricing, or roadmap.

1.2 Who this is for. Apollo is a business-to-business (B2B) platform for property photography and related property media businesses. This Disclaimer is written primarily for tenants (business customers) and people who use Apollo on a tenant’s instructions (staff, editors, collaborators, client portal users).

1.3 General information only. Content on our public website, in product help, or in marketing materials is general information. It is not a binding promise that every feature, integration, or outcome will be available to you unless it is included in the Terms, a signed agreement, or a specific written commitment from Apollo.

1.4 No professional advice. Nothing in this Disclaimer, our website, or the Platform constitutes legal, tax, accounting, employment, insurance, property, surveying, or other professional advice.

2. Who we are

Apollo is operated by:

APOLLOUI LTD
A private limited company registered in England and Wales
Company number: 17093007
Registered office: 38 Mercer Avenue, Ebbsfleet Valley, Swanscombe, England, DA10 1BR
Email: hello@apolloui.co.uk

3. Apollo is software only

3.1 Apollo is a software-as-a-service (SaaS) utility platform. It provides tools to help property photography and related businesses manage operations such as bookings, diary and workflow, clients and branches, staff and editors, orders, messaging, pricing, invoicing, file delivery, and client portal access.

3.2 Apollo provides software and related support — not the underlying photography, media production, or property services your business delivers to its clients.

3.3 Apollo is not:

  • a marketplace, lead-generation platform, or agency that allocates work to photographers;
  • your agent, partner, or joint venture in contracting with your clients;
  • a substitute for your own business judgment, quality control, or professional standards.

3.4 You remain responsible for how you use the Platform and for the services you provide to your clients.

4. No photography, property, estate agency or certification services

4.1 Apollo does not provide photography, videography, drone capture, editing, retouching, virtual tours, staging, or other creative or on-site media services.

4.2 Apollo is not an estate agent, property marketer, property manager, letting agent, or property adviser.

4.3 Apollo is not an EPC assessor, floorplan certifier, surveyor, architect, or provider of certified property measurements, compliance certificates, or regulatory approvals.

4.4 Apollo does not verify the accuracy, legality, completeness, or suitability of:

  • tenant-created invoices, prices, quotes, or payment terms;
  • property media, photographs, video, floorplans, or marketing materials;
  • EPC-related information, energy ratings, or compliance statements;
  • access notes, key-holder details, or on-site instructions;
  • client instructions, order briefs, or deliverable specifications; or
  • uploaded files or metadata entered by tenant users.

4.5 Apollo does not warrant that tenant deliverables comply with estate agency, property marketing, copyright, privacy, health and safety, EPC, floorplan, planning, surveying, advertising, consumer protection, or other applicable rules. You are responsible for compliance with laws and standards that apply to your work.

5. No professional advice

5.1 Apollo does not provide and does not hold itself out as providing:

  • legal advice;
  • tax or VAT advice;
  • accounting or bookkeeping advice;
  • employment, worker status, or HR advice;
  • insurance advice; or
  • payment, merchant, or financial services advice.

5.2 Calculations, labels, statuses, reminders, workflow prompts, or suggested amounts shown in Apollo are software outputs based on data you and your users enter and settings you configure. They are not professional recommendations.

5.3 You must review and verify all outputs before relying on them for pricing, invoicing, tax treatment, scheduling, delivery, payments, or client communications.

5.4 If you need professional advice, you should consult a qualified adviser who understands your business and jurisdiction.

6. Tenant responsibility for services and deliverables

6.1 You are solely responsible for the services you deliver to your clients, including:

  • scheduling, attendance, and punctuality;
  • capture, production, editing, and quality of media;
  • accuracy of floorplans, measurements, and descriptions you produce or supply;
  • delivery timelines, revisions, and acceptance of work;
  • resolving complaints, defects, and re-shoots; and
  • meeting contractual and professional standards you owe to your clients.

6.2 Apollo does not supervise, direct, or quality-check your photographers, editors, or other personnel.

6.3 Apollo does not guarantee that clients will approve, download, accept, or pay for deliverables.

6.4 Any service-level commitments you make to your clients are between you and your clients, not between Apollo and your clients.

7. Tenant responsibility for clients, staff and contractors

7.1 Your clients are your clients, not Apollo’s. Apollo does not contract with your clients for your photography or media services.

7.2 You are solely responsible for:

  • client contracts, instructions, and expectations;
  • client onboarding, communication, and support;
  • refunds, chargebacks, and disputes with clients; and
  • privacy information and lawful bases you owe to your clients and other data subjects.

7.3 Apollo does not employ, engage, or supervise your photographers, editors, staff, freelancers, subcontractors, or other contractors. You are responsible for recruiting, training, insuring, paying, and managing them.

7.4 Apollo does not determine whether a person is an employee, worker, freelancer, subcontractor, or independent contractor. Labels in Apollo (for example staff, editor, collaborator, or freelancer) are operational only and do not define legal status.

7.5 You are responsible for all acts and omissions of Authorised Users you invite or permit to access your tenant workspace, as further described in the Terms.

8. Tenant responsibility for pricing, invoices, tax and payment decisions

8.1 You are solely responsible for:

  • your service catalogues, prices, surcharges, bundles, and commercial terms;
  • invoices you issue to clients and payment terms you offer;
  • VAT and other taxes on your sales where applicable;
  • accounting, record-keeping, and regulatory filings relating to your business; and
  • representations you make to clients about pricing or payment.

8.2 Apollo may display invoice totals, balances, statuses, or payment metadata based on data you enter. Apollo does not verify that your invoices are legally correct, tax-compliant, or suitable for your client relationships.

8.3 Apollo subscription billing (your payment to Apollo for use of the Platform) is separate from tenant–client payments (your clients paying you for your services).

8.4 Apollo is not the merchant of record for tenant–client payments. Where tenant–client payment features are enabled (for example Stripe Connect), your chosen payment provider’s terms apply to those transactions.

8.5 Apollo does not store full payment card numbers in tenant workspace data. Card processing is handled by third-party payment providers under their own terms and security standards.

8.6 Apollo does not guarantee that clients will pay invoices, that disputes will be avoided, or that chargebacks will not occur.

9. Tenant responsibility for uploaded content, property media and permissions

9.1 You are solely responsible for Content you and your Authorised Users upload, store, transmit, or deliver through Apollo, including photographs, video, floorplans, documents, messages, and client data.

9.2 You must ensure you have all necessary rights, permissions, licences, and lawful bases to use and share that Content, including:

  • copyright and image rights;
  • privacy and data protection obligations;
  • property access and occupier consent where required; and
  • client or brand guidelines you have agreed to follow.

9.3 Uploaded media may show people, property interiors, personal belongings, and identifying details. You are responsible for appropriate use, retention, and disclosure of that media.

9.4 Apollo may provide tools to control access (for example role permissions, portal scope, or download gates), but you configure those controls. Apollo is not responsible for Content you choose to upload or release.

9.5 Apollo may remove or disable access to Content that violates the Terms or law, as described in the Terms.

10. Client portal and tenant-client relationships

10.1 The client portal is a feature that you enable and configure. It allows you to expose selected information and deliverables to your clients.

10.2 Apollo does not become a party to your client relationships because a client uses the portal. Portal users act in the context of your business.

10.3 You are responsible for:

  • which clients and branches receive portal access;
  • what data and files are visible or downloadable;
  • client user invitations and permission scope; and
  • client-facing communications about orders, invoices, and deliverables.

10.4 Apollo is not responsible for:

  • tenant misuse, incorrect configuration, or wrong permissions;
  • accidental release of files caused by your settings or user actions;
  • inaccurate data entered by you or your Authorised Users; or
  • client misunderstanding of what the portal shows or permits.

10.5 Where a client portal user also holds an Apollo login account, Apollo may process certain account data as described in the Privacy Policy. That is separate from tenant-controlled workspace data described in the DPA.

11. Third-party services and integrations

11.1 Apollo depends on third-party providers to operate, including infrastructure, authentication, hosting, email, payments, and marketing tools. Examples may include Google Firebase / Google Cloud, Vercel, Stripe, Amazon SES or other email delivery providers, and Mailchimp for Apollo-controlled marketing lists.

11.2 Third-party services are subject to their own terms, privacy policies, availability, and security practices. Apollo does not control those providers and is not responsible for their acts or omissions beyond what the Terms require.

11.3 Optional or future integrations (for example accounting exports) may be added, changed, or withdrawn. A feature shown on our website or roadmap is not a commitment that it is live for your tenant unless the Terms or your plan materials say so.

11.4 Where you use a third-party service directly (outside Apollo’s integrated processing), your relationship is with that provider.

11.5 See the Privacy Policy and DPA for subprocessor information where applicable.

12. Early access and feature availability

12.1 Apollo may be offered on an early access, beta, preview, invitation-only, or trial basis.

12.2 During these periods:

  • features may be incomplete, experimental, changed, or withdrawn without notice;
  • performance, availability, and data handling may differ from a general release;
  • self-serve signup, checkout, or specific integrations may be limited or disabled;
  • support may be best-effort rather than formal service-level support; and
  • no SLA applies unless agreed in writing.

12.3 Registering interest or joining an early-access list does not guarantee access, pricing, features, or launch timing.

12.4 You should maintain your own backups and business continuity arrangements for business-critical data, especially where export or download features are limited.

13. Platform availability and data

13.1 Apollo aims to provide a reliable platform but does not guarantee uninterrupted, timely, secure, or error-free operation.

13.2 Scheduled maintenance, updates, outages, third-party failures, and force majeure events may affect availability.

13.3 While Apollo implements reasonable security measures for a SaaS platform of this kind (as described in the Terms, Privacy Policy, and DPA), no system is completely secure.

13.4 You are responsible for the accuracy of data you enter and for reviewing outputs before acting on them.

13.5 Data retention and deletion after account closure are described in the Terms and Privacy Policy. We generally retain tenant workspace data for a limited period after closure or cancellation to allow recovery or export, after which it may be deleted or anonymised unless we need to retain it for legal, billing, security or dispute reasons.

13.6 Apollo is not a substitute for your own archive, disaster-recovery, or record-keeping systems.

14. No guarantee of outcomes

14.1 Apollo does not guarantee:

  • tenant revenue, profitability, or business growth;
  • increased bookings, reduced costs, or improved efficiency;
  • prevention of missed appointments, scheduling conflicts, or production delays;
  • prevention of invoice disputes, payment delays, or client complaints;
  • client satisfaction, retention, or marketing results;
  • accuracy of diary, workflow, or operational prompts; or
  • any particular workflow or business outcome from using the Platform.

14.2 Software tools may help organise work, but results depend on your business, staff, clients, configuration, and market conditions — factors outside Apollo’s control.

14.3 Testimonials, screenshots, or examples on our website illustrate possible use cases. They are not promises of your results.

15. Relationship with Terms and other legal documents

15.1 If you use Apollo as a tenant or Authorised User, you are bound by the Terms. This Disclaimer supports the Terms and should be read with them.

15.2 Order of documents (for clarity — the Terms govern conflicts unless a signed enterprise agreement says otherwise):

  1. Signed written agreement between you and Apollo (if any);
  2. Terms and Conditions;
  3. Data Processing Agreement — processor processing of tenant personal data (where applicable);
  4. This Disclaimer — additional clarifications;
  5. Privacy Policy and Cookie Policy — transparency for Apollo’s processing and website cookies.

15.3 Where the Terms already address a topic (for example limitation of liability, indemnity, or data protection roles), the Terms control for contractual purposes. This Disclaimer explains scope and expectations in plain language and does not expand Apollo’s contractual obligations beyond the Terms.

15.4 Public website content is not a substitute for the Terms. Feature descriptions, pricing pages, and tour content may change.

16. Limits that cannot be excluded

16.1 Nothing in this Disclaimer limits or excludes liability that cannot be limited or excluded under applicable law.

16.2 In particular, nothing in this Disclaimer excludes or limits:

  • liability for death or personal injury caused by negligence;
  • liability for fraud or fraudulent misrepresentation; or
  • any other liability that applicable law does not allow to be limited or excluded.

16.3 Statutory rights that apply to you (if any) are not affected except as permitted by law.

16.4 For contractual limits on Apollo’s liability, see Terms section 20 (Limitation of liability). This Disclaimer does not replace those provisions.

17. Contact

If you have questions about this Disclaimer:

APOLLOUI LTD
Email: hello@apolloui.co.uk
Post: 38 Mercer Avenue, Ebbsfleet Valley, Swanscombe, England, DA10 1BR

For contractual or support matters relating to your tenant workspace, use the same contact details or the support channels described in the Terms.

Related documents: Terms and Conditions · Privacy Policy · Cookie Policy · Data Processing Agreement